Returns & Exchanges
At Carbatec, we stand behind the quality of our home woodworking and workshop machinery, offering a straightforward return process to ensure your projects never miss a beat. If you are not completely satisfied with your purchase, we are here to help with a seamless exchange or refund.
Initiate Your Request
Contact our customer service team or visit your local Carbatec showroom with your proof of purchase to begin the return authorization process.
Prepare the Item
Ensure the product is in its original, unused condition and packed securely in its original packaging, including all accessories and manuals.
Ship or Drop Off
Send your item back to our central warehouse via a tracked courier service or return it directly to any Carbatec retail location for immediate processing.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing