Frequently Asked Questions
Everything you need to know about your Carbatec shopping experience.
What is the standard delivery timeframe for large furniture items?
Most large furniture items are delivered within 7-14 business days. Smaller accessories and home decor typically arrive within 3-5 business days depending on your location.
Do you offer assembly services for your furniture?
Yes, we offer premium white-glove delivery and assembly services for an additional fee. This includes room-of-choice placement and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund, excluding shipping costs.
Are your wood products sustainably sourced?
Sustainability is a core value at Carbatec. All our wood products are crafted from FSC-certified timber and responsibly managed forests to ensure environmental longevity.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free financing options like Afterpay and Klarna for eligible purchases.